Shipping policy

Effective Date: July 5, 2026

Thank you for shopping with Rexso.store. We aim to process and deliver your orders safely and on time.

1. Shipping Coverage

We currently ship across Pakistan. International shipping is not available at this time.

2. Order Processing

Orders are usually processed within 2–3 business days after order confirmation.
COD orders may require verification by phone before dispatch.
Orders are processed on business days only.
Processing may take longer during public holidays, sales, or unforeseen circumstances.

3. Delivery Time

After dispatch, delivery usually takes 3–4 business days across Pakistan.

Delivery times are estimates and may vary depending on the destination, courier service, weather, or other circumstances beyond our control.

4. Shipping Charges

Free shipping is available on orders of PKR 2,999 or above.
Shipping charges for orders below PKR 2,999 will be shown at checkout, where applicable.

5. Courier Partners

We may use trusted courier services such as:

PostEx
TCS
Leopard
M&P

The courier assigned to an order may vary depending on the delivery location and availability.

6. Order Tracking

Once your order is dispatched, you may receive tracking details through SMS, email, WhatsApp, or our website.

Tracking information may take some time to become active after dispatch.

7. Cash on Delivery

COD is available in eligible areas across Pakistan.

Our team may contact you to verify your COD order before dispatch. Unverified orders may be delayed or cancelled.

There are no additional charges for COD unless otherwise stated at checkout.

8. Delivery Attempts & Failed Delivery

Our courier partners may make multiple delivery attempts.

If an order cannot be delivered because of an incorrect address, unavailable recipient, unreachable phone number, or refusal to accept the parcel, the order may be returned to us.

Re-delivery charges may apply and may be the customer's responsibility.

9. Address Changes

Customers are responsible for providing accurate shipping information.

If you need to change your delivery address, contact us before the order is dispatched. We may not be able to change the address after dispatch.

10. Lost, Delayed or Damaged Packages

If your order is significantly delayed, appears lost, or arrives damaged, please contact us as soon as possible with your order number.

For damaged packages, a complete unboxing video is required to support a damage claim.

We will coordinate with the courier where necessary to investigate the issue.

11. Delays Beyond Our Control

Delivery may be delayed due to public holidays, weather conditions, natural disasters, courier disruptions, government restrictions, high order volumes, or other circumstances beyond our control.